Refund Policy

You may request a refund within 30 days of receiving your order.

To be eligible, items must be:

Unused and in original condition
In original packaging
Returned with proof of purchase

Refunds are only issued after the returned item is received and inspected.

Non-Refundable Items

Refunds are not provided for:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care and hygiene products
Hazardous materials or flammable liquids
Gift cards
Sale or clearance items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately at support@snowlaa.com.
We will review the issue and provide a replacement or refund if applicable.

Return Process for Refunds

To request a refund:

Email us at support@snowlaa.com.
We will confirm if your item qualifies.
If approved, we will provide the return address and instructions.
Once we receive and inspect the item, we will notify you of the refund status.

Returns must be sent to the following address:

2201 19th Avenue, San Francisco, California 94116, United States

Items returned without prior approval will not be accepted.

Processing Time

Approved refunds are issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since approval, contact us at support@snowlaa.com.